Privacy policy
PRIVACY POLICY
Last updated: 02-04-2026
At Cellorne, we value your privacy. We only process data that is necessary to properly handle your order and to keep our website secure and user-friendly. In this Privacy Policy, we explain which data we collect, why we collect it, and what rights you have under the GDPR.
By using www.cellorne.com, you agree to this Privacy Policy.
1. Data Controller
Cellorne V.O.F.
Torenallee 101
5617 BR Eindhoven
The Netherlands
Email: info@cellorne.com
Cellorne is responsible for the processing of personal data as described in this Privacy Policy.
2. What data do we process?
We only process data that is necessary for our services.
Data you provide:
• Name
• Address
• Email address
• Phone number (optional)
• Payment details (via secure payment providers)
• Order details
Automatically collected data:
• IP address
• Browser and device data
• Basic website statistics
• Cookies (see Cookie Policy)
Customer service data:
• Emails and messages
• Any attachments
• Order information
We do not collect data that we do not need.
3. Why do we process your data?
We process personal data based on the following legal grounds:
Performance of a contract:
• Processing orders
• Handling payments
• Delivering products
• Providing customer support
Legal obligations:
• Administration
• Tax regulations
• Record-keeping requirements
Legitimate interests:
• Improving our website
• Preventing fraud
• Securing our systems
Consent:
• Marketing (only if you opt in)
You can unsubscribe at any time.
4. With whom do we share data?
We only share personal data with parties necessary for our services:
• Shopify (hosting and webshop platform)
• Payment providers
• Logistics partners (when active)
• IT and hosting services
• Government authorities (only when legally required)
We never sell your data to third parties.
We enter into data processing agreements with all parties that process personal data on our behalf.
5. Data retention periods
We do not retain data longer than necessary:
• Order and invoice data: 7 years (legal obligation)
• Account data: as long as the account is active
• Marketing data: until you unsubscribe
• Customer service data: up to 2 years
• Cookies: according to the Cookie Policy
6. Data security
We take appropriate measures to protect personal data, including:
• SSL encryption
• Secure payment methods
• Restricted access to data
• Secure servers
• Regular monitoring
7. Your rights
You have the right to:
• access your data
• correct your data
• request deletion of your data (where legally permitted)
• object to marketing
• transfer your data
• withdraw consent
We may request additional information to verify your identity. You can exercise these rights via:
Email: info@cellorne.com
We will respond within 30 days.
8. Cookies
On www.cellorne.com, we only use essential cookies necessary for the functioning of our webshop. These cookies ensure that:
• your shopping cart works
• the website functions securely
• payments are possible
• your session is remembered
We do not use:
• marketing cookies
• tracking cookies
• advertising cookies
• Google Analytics
• Meta/Facebook Pixel
• TikTok Pixel
• third-party analytics
Because we only use essential cookies, no cookie banner or consent is required.
9. International data transfers
As we use Shopify, data may be processed outside the EU. Shopify relies on:
• adequacy decisions
• standard contractual clauses
• additional security measures
This ensures your data remains protected in accordance with the GDPR.
10. Automated decision-making
We do not use automated decision-making that has legal consequences for users. Shopify may perform basic fraud analysis to prevent misuse.
11. Changes to this Privacy Policy
Cellorne may update this Privacy Policy at any time. The most recent version is always available on www.cellorne.com.
12. Questions or complaints
If you have any questions about this Privacy Policy, please contact us via:
Email: info@cellorne.com
If you are not satisfied with how your request has been handled, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).